SHIPPING & RETURNS

  • We do ship worldwide

  • Orders are shipped via FedEx, DHL, Chunghwa Post, or Local Express Courier, depending on the shipping address.

  • Orders are processed within 1-2 business days

  • Estimated delivery times are determined by the number of business days (Monday to Friday, excluding holidays) from the day your order is placed. These are estimated delivery times only and are not guaranteed.

  • Please allow extra time for orders to be processed during public holidays and promotional periods. For details on public holidays in the destination or region, please refer to the local government website.

  • Please ensure all information is correct when providing your shipping information during checkout. We may be required to contact you if there is any incorrect and/or missing information, which may cause delays in shipping your order. Delays may also occur due to pending payment verifications, customs clearance, and weather conditions.

  • Once your order has shipped, we will send your tracking information. If you do not receive tracking confirmation after 5 business days from the day you completed your payment, please contact us for more information.

  • Foreign transaction fees may be charged once your payment transaction has been settled. These fees are determined by your bank's pricing and transaction fee policies. For further details of foreign transaction fees, please contact your bank.

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​​RETURN & EXCHANGE POLICY​
  • We accept returns and exchanges for up to 10 days from the day you received your order.

  • All returned merchandise must be in new/original and resalable condition with all tags and original packaging attached. Please note final sale items cannot be returned or exchanged.

  • Return shipping fees are the responsibility of the customer. We will not provide refund shipping fees.

  • Please ensure all returned items are well packaged.

  • Return packages are the customer's responsibility until they are received by us. It is recommended that you take necessary precautions by using registered and traceable services when returning your package. We will not be responsible for items that are damaged or lost in the return delivery process.

  • If you have requested a refund, the original shipping fee of your order will not be refunded.

  • If you have requested an exchange, the shipping fee for the new order will be waived. If we do not have the stock you requested for an exchange, we will issue a refund to your original payment method.

  • If the item you received is INCORRECT, MISSING, or DEFECTIVE, please contact us within 7 days from the date you received your order. Please include your order number, photographs of the item(s), and all related references upon receiving your package.

  • Upon dispute, we reserves the right to make the final decision on all returns cases.

© 2019 by Interstellar Museum